Quality provides a dedicated customer service representative to each account. Our timely service and prompt processing of tracking and shipment information provides the customer online access to assist their own customers with shipment information.

If there are any questions or issues with orders or deliveries, our customer service representatives will be available to provide quick and accurate information. If damaged freight does occur, and is not billed to a third-party number, we will help negotiate with the freight carrier to recover the insurance.

Customer service and sales:
Monday - Friday, 8:00am - 3:45pm
at 214.321.4111
Customer Service Email

Shipping and receiving:
Monday - Friday,9:00am - 3:30pm.
214.321.4111
Shipping Manager Email

After hours email and emergency contacts are available.

"Customer service begins when the item ships. Clients expect the item to arrive at the final destination in the same condition it was in when it left the manufacturer. Proper packaging and the transfer of accurate shipment information will result in less customer service issues for Quality and the clients."

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